Service Orientation, Integrity and Commitment to Students; Administrative Performance Management in Madrasah

DOI: https://doi.org/10.33650/al-tanzim.v6i1.3276

Authors (s)


(1) * Gidayani Gidayani   (Islamic Educational Management Department, Universitas Islam Negeri Raden Intan Lampung)  
        Indonesia
(2)  Idham Kholid   (Islamic Educational Management Department, Universitas Islam Negeri Raden Intan Lampung)  
        Indonesia
(3)  Meriyati Meriyati   (Islamic Educational Management Department, Universitas Islam Negeri Raden Intan Lampung)  
        Indonesia
(4)  Septuri Septuri   (Islamic Educational Management Department, Universitas Islam Negeri Raden Intan Lampung)  
        Indonesia
(5)  Koderi Koderi   (Islamic Educational Management Department, Universitas Islam Negeri Raden Intan Lampung)  
        Indonesia
(*) Corresponding Author

Abstract


This study aims to understand service orientation, integrity, and commitment in the performance management system of the head of administration within the scope of students in Madrasah Aliyah Negeri in Lampung Province. This study uses a phenomenological qualitative approach, where the researcher uses interviews, observations, and documentation to obtain data. The data analysis refers to the interactive data analysis model from Milles & Huberman, namely data reduction, data presentation, conclusion drawing, and verification. The results showed that service orientation, integrity, and commitment in the administrative performance management system at Madrasah Aliyah Negeri Lampung Province were carried out in a planned and systematic way through various varied activities to be able to provide good service to students. This research has implications for improving the quality of administrative resources in providing optimal services to students and stakeholders.


Keywords

Service, Integrity, Commitment, Performance Management, Administration, Students



Full Text: PDF



References


Abowitz, K., & Kathleen. (2019). The School Principal as Democratic Leader: A Critique of The Wallace Foundation’s Vision of The Principalship. International Journal of Leadership in Education, 1(1), 1–7.

Baharun, H. (2016). Manajemen Kinerja dalam Meningkatkan Competitive Advantage pada Lembaga Pendidikan Islam. At-Tajdid: Jurnal Ilmu Tarbiyah, 5(2), 243–262.

Bakar, M. Y. A., & Hasanah, M. (2021). Build Public Trust Through Excellent Service in School. Al-Tanzim: Jurnal Manajemen Pendidikan Islam, 5(3), 106–117.

Braithwaite, Susan; Barcinas, S. J. (2021). Improving Continuing Professional Education: A Study of Paramedic Ethical Decision-Making Dilemmas and Supports. Non Journal, 3(2), 21–26.

Chiedozie, O. L., Victor, A. A., & Sunday, F. T. (2018). Relationship between Staff Human Resource Management and Academic Performance of Accounting Students in Secondary Schools in Akoko South-West, Ondo State. Online Submission, 4(8), 31–41.

Cilek, A. (2019). The Effect of Leadership on Organisational Commitment: A Meta-analysis. Cypriot Journal of Educational Sciences, 14(4), 554–564.

Dudin, M. N., Smirnova, O. O., Vysotskaya, N. V., Frolova, E. E., & Vilkova, N. G. (2017). The Deming Cycle (PDCA) Concept as a Tool for The Transition to The Innovative Path of The Continuous Quality Improvement in Production Processes of The Agro-Industrial Sector. European Research Studies Journal, 20(2), 283–293.

Elly, Y., & Soraya, J. (2020). Kepemimpinan Kepala Sekolah dan Lingkungan Sekolah terhadap Kinerja Guru. Jurnal Penelitian Dan Pendidikan IPS, 14(2), 55–61. https://doi.org/10.21067/jppi.v14i2.4856

Ford, J., Ison, J., McKenzie, L., Cannizzo, F., Mayhew, L. R., Osborne, N., & Cooke, B. (2020). What Ongoing Staff Can Do to Support Precariously Employed Colleagues The Academic Precariat. Australian Universities Review, 62(1), 57–62.

Gian, P. M., & Bao, D. Q. (2020). The Competences of Teaching Staff and Principals in the Context of Educational Innovation and School Development. International Education Studies, 14(1), 65. https://doi.org/10.5539/ies.v14n1p65

Gorospe, M. A., Rabanal, M. A. S., & Talosa, A. D. (2021). Satisfaction on The University Frontline Services: From The Lens of Transacting Students and Employees. International Journal of Evaluation and Research in Education, 10(3), 984–992. https://doi.org/10.11591/IJERE.V10I3.21680

Harris, L., Harrison, D., Mcnally, D., & Ford, C. (2019). Academic Integrity in an Online Culture : Do McCabe’ s Findings Hold True for Online, Adult Learners? Journal of Academic Ethics, 18(4), 419–434.

Hee, O. C., Shi, C. H., Kowang, T. O., Fei, G. C., & Ping, L. L. (2020). Factors Influencing Job Satisfaction Among Academic Staffs. International Journal of Evaluation and Research in Education, 9(2), 285–291.

Hefniy, Fauzi, A., Faridy, & Fatmasari, R. (2019). National assessment management based on information and communication technology and its effect on emotional intelligence learners. Journal of Physics: Conference Series, 1175(1), 9–13. https://doi.org/10.1088/1742-6596/1175/1/012225

Heiser, R. S., & Mcarthur, D. (2020). Online Accounting Education : How to Improve Security and Integrity of Students’ Performance Assessments. Journal of Instructional Pedagogies, 24, 1–14.

Imhangbe, O. S., Okecha, R. E., & Obozuwa, J. (2019). Principals’ Leadership Styles and Teachers’ Job Performance: Evidence from Edo State, Nigeria. Educational Management Administration and Leadership, 47(6), 909–924. https://doi.org/10.1177/1741143218764178

Iskandar. (2017). Improving the Quality of Academic Services through Implementation of Internal Quality Assurance System in State Institute of Islamic Studies STS Jambi. Journal of Education and Practice, 8(3), 57–63.

Kalangi, S., Weol, W., Tulung, J., & Rogahang, H. (2021). Principal Leadership Performance: Indonesian Case. The International Journal of Social Sciences World, 3(2), 74–89.

Kandiyah, N., & Diwanti, D. P. (2020). Pengaruh Capacity Building terhadap Kinerja Karyawan Perbankan Syariah (Studi Kasus Pada Bank Muamalat Daerah Yogyakarta). JBMA, 7(1), 10–30.

Klasik, D., & Hutt, E. (2018). Bobbing for Bad Apples: Accreditation, Quantitative Performance Measures, and the Identification of Low-Performing Colleges. CEPA Working Paper No. 18-17. Stanford Center for Education Policy Analysis, (18).

Krajenbrink, H., Lust, J., Wilson, P., & Steenbergen, B. (2020). Development of Motor Planning in Children: Disentangling Elements of The Planning Process. Journal of Experimental Child Psychology, 199, 104945. https://doi.org/10.1016/j.jecp.2020.104945

Lafuente, E., & Szerb, L. (2021). Understanding Resource-based Competitiveness: Competencies, Business Processes and Alternative Performance Assessment. Competitiveness Review, 31(3), 353–360. https://doi.org/10.1108/CR-05-2021-165

Lester, L., Cefai, C., Cavioni, V., Barnes, A., & Cross, D. (2020). A Hhole-school Approach to Promoting Staff Wellbeing. Australian Journal of Teacher Education, 45(2), 1–23. https://doi.org/10.14221/ajte.2020v45n2.1

Meutia, K. I., & Husada, C. (2019). Pengaruh Budaya Organisasi dan Komitmen Organisasi terhadap Kinerja Karyawan. Jurnal Riset Manajemen dan Bisnis, 4(1), 119–126.

Mubin, N. (2018). Integritas dan Akuntabilitas dalam Pengelolaan Keuangan Sekolah/Madrasah. At-TAqwa, 14(2), 80–92.

Muhassanah, N. (2020). Pengaruh Kepemimpinan Kepala Sekolah terhadap Kinerja Guru Sekolah Dasar di Banyumas. Jurnal Utile, 6(1), 66–77.

Nurdiansyah, N. M. (2021). Policy and Implementation of Education Management Based on Madrasah. Al-Tanzim: Jurnal Manajemen Pendidikan Islam, 5(1), 14–27.

Onia, S. I. (2021). the Organizational Commitment As Perceived By the Staff Members of the Faculty of Education, University of Khartoum the Organizational Commitment as Perceived by the Staff Members of the Faculty of Education, University of Khartoum. Al-Tanzim: Jurnal Manajemen Pendidikan Islam, 5(2), 62–74.

Papanthymou, A., & Darra, M. (2018). The Implementation of Total Quality Management in Greek Higher Education: The Case of Electronic Administrative Services. International Education Studies, 11(7), 26–42. https://doi.org/10.5539/ies.v11n7p26

Purnomo, H., Chaer, M. T., & Mansir, F. (2021). Humanistic Public Service Education in Government Gamping Sub-District Yogyakarta. Al-Tanzim: Jurnal Manajemen Pendidikan Islam, 5(2), 52–61.

Rosyati, T., Saprudin, & Syukron, A. (2020). Kinerja OCB pada guru PAUD ditinjau dari Educational leadership dan Integritas. Jurnal Obsesi : Jurnal Pendidikan Anak Usia Dini, 5(1), 201–200.

Santos, D., & Miguel, L. (2020). The Relationship between Teachers and School Professional Sstaff’s Retention and Managerial Styles. Journal of Education and E-Learning Research, 7(1), 42–48.

Suherman, A., Mulyasana, D., Mulyasana, & Sudrajat, A. (2018). Faktor-Faktor Determinan terhadap Kinerja Dosen dalam Meningkatkan Mutu Layanan Akademik Pendidikan Tinggi. Kajian Manajemen Pendidikan, 2(1), 1–10.

Tumwesigye, G., Onen, D., Oonyu, J., & Musaazi, J. C. S. (2020). The Mediating Effect of Affective Commitment on the Relationship between Human Resource Management Practices and Turnover Intentions of University Employees. Education Quarterly Reviews, 3(4), 538–554. https://doi.org/10.31014/aior.1993.03.04.160

Umar, Setyosari, P., Kamdi, W., & Sulton. (2021). Exploration of Moral Integrity Education and Superior Cadre Leadership at Madrasah Boarding School Indonesia. International Journal of Instruction, 14(4), 753–774.

Zamroni, & Qatrunnada, W. (2021). Utilization of Digital Applications in Learning Assessment Utilization of Digital Applications in Learning Assessment. Journal of Physics: Conference Series, 1899, 1–5. https://doi.org/10.1088/1742-6596/1899/1/012156


Article View

Abstract views : 183 times | PDF files viewed : 69 times

Dimensions, PlumX, and Google Scholar Metrics

10.33650/al-tanzim.v6i1.3276


Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Gidayani, Idham Kholid, Meriyati, Septuri, Koderi

Creative Commons License
 
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Al-Tanzim : Jurnal Manajemen Pendidikan Islam
Published by Islamic Faculty of Nurul Jadid University, Probolinggo, East Java, Indonesia.