CHATBOTS AS A TOOL FOR PROMOTING STUDENT MENTAL HEALTH The following are the names of the children of the most beautiful and most beautiful women



Authors (s)


(1) * Toyyibatul Mukminatus Sukriyah   (Universitas Nurul Jadid, East Java)  
        Indonesia
(2)  Ulfa Qomariatul Jaannah   (Universitas Nurul Jadid, East Java)  
        Indonesia
(3)  Fatimatul Husna   (Universitas Nurul Jadid, East Java)  
        Indonesia
(4)  Moh Rifa’i   (Universitas Nurul Jadid, East Java)  
        Indonesia
(*) Corresponding Author

Abstract


The mental health of university students has increasingly become a global concern due to academic pressures, social challenges, and personal stress. Many students face barriers to accessing traditional mental health services, such as stigma, cost, and limited resources. In this context, this study highlights the potential of chatbots as an innovative tool to bridge gaps in mental health services within academic institutions.

This research employs a qualitative approach with a case study design conducted at Nurul Jadid University. Data were collected through observations, interviews, and documentation to gain an in-depth understanding of the impact of chatbot usage on students' mental health. The respondents were students and lecturers, providing diverse perspectives on chatbot utilization. Data analysis involved reduction, presentation, and verification using content, discourse, and interpretive analysis methods. The findings indicate that chatbots are effective in addressing mild to moderate mental health issues but remain limited in handling more complex problems. A lack of personalization also emerged as a significant concern, with 55% of students and 60% of practitioners suggesting that improvements in this area are necessary to optimize the chatbot's ability to meet users' needs.

 

Keywords

Chatbots, Student Mental Health, Mental Health Promotion



Full Text: PDF



References


AbuSahyon, ASE, Alzyoud, A., Alshorman, O., & ... (2023). AI-driven Technology and Chatbots as Tools for Enhancing English Language Learning in the Context of Second Language Acquisition: A Review Study. In International…. researchgate.net. https://www.researchgate.net/profile/Alia-Abusahyon/publication/375011638_AI-driven_Technology_and_Chatbots_as_Tools_for_Enhanc ing_English_Language_Learning_in_the_Context_of_Second_Language_Acquisition_A_Review_Study/links/66f8f5e1f599e0392fa9b755/AI-dri

Akhtar, Z. B. (2024). Unveiling the evolution of generative AI (GAI): a comprehensive and investigative analysis toward LLM models (2021–2024) and beyond. In Journal of Electrical Systems and Information…. Springer. https://doi.org/10.1186/s43067-024-00145-1

Carver, J. (2024). Developing digital “peripheries" for strategic advantage: Capacity building assistance and strategic competition in Africa. Contemporary Security Policy. https://doi.org/10.1080/13523260.2024.2430021

Chang, D.H., Lin, M.P.C., Hajian, S., & Wang, Q.Q. (2023). Educational design principles of using AI chatbots that support self-regulated learning in education: Goal setting, feedback, and personalization. In Sustainability. mdpi.com. https://www.mdpi.com/2071-1050/15/17/12921

Chiu, TKF, Moorhouse, BL, Chai, CS, & ... (2024). Teacher support and student motivation to learn with Artificial Intelligence (AI) based chatbot. Interactive Learning…. https://doi.org/10.1080/10494820.2023.2172044

Dehghanzadeh, H., Farrokhnia, M., & ... (2024). Using gamification to support learning in K‐12 education: A systematic literature review. British Journal of…. https://doi.org/10.1111/bjet.13335

Divanji, R.A., Bindman, S., Tung, A., Chen, K., & ... (2023). A one stop shop? Perspectives on the value of adaptive learning technologies in K-12 education. In … and Education Open. Elsevier. https://www.sciencedirect.com/science/article/pii/S2666557323000356

Du, S., & Xie, C. (2021). Paradoxes of artificial intelligence in consumer markets: Ethical challenges and opportunities. Journal of Business Research. https://www.sciencedirect.com/science/article/pii/S0148296320305312

Farroñán, EVR, Ballesteros, MAA, & ... (2024). Sustainability and Rural Empowerment: Developing Women's Entrepreneurial Skills Through Innovation. In Sustainability. mdpi.com. https://www.mdpi.com/2071-1050/16/23/10226

Feyissa, AM, Sanchez-Boluarte, SS, & ... (2023). Risk factors for preoperative and postoperative seizures in patients with glioblastoma according to the 2021 World Health Organization classification. …: European Journal of…. https://www.sciencedirect.com/science/article/pii/S1059131123002443

Fullam, E. (2024). The social life of mental health chatbots. eprints.bbk.ac.uk. https://eprints.bbk.ac.uk/id/eprint/53874/

Gaffney, H., Ttofi, MM, & ... (2021). Effectiveness of schools‐based programs to reduce bullying perpetration and victimization: An updated systematic review and meta‐Campbell Systematic Analysis…. https://doi.org/10.1002/cl2.1143

He, Y., Yang, L., Zhu, X., Wu, B., Zhang, S., Qian, C., & ... (2022). Mental health chatbot for young adults with depressive symptoms during the COVID-19 pandemic: single-blind, three-arm randomized controlled trial. In Journal of medicine…. jmir.org. https://www.jmir.org/2022/11/e40719/

Ihekoronye, VU, Nwakanma, CI, Kim, DS, & ... (2024). ASR-Fed: agnostic straggler-resilient semi-asynchronous federated learning technique for secured drone networks. International Journal of …. https://doi.org/10.1007/s13042-024-02238-9

Jazilurrahman, J., Fajri, Z., & Munir, M. (2024). Penerapan Media Pembelajaran Berbasis Video Kreatif Dalam Meningkatkan Prestasi Belajar PAI. Pendas: Jurnal Ilmiah Pendidikan Dasar, 9(1), 2671-2689.

John, A., Kwak, D.H., Benitez, J., Zhao, Y., & ... (2024). Determinants of gamification effectiveness: perspectives of technology affordances and coping responses in the context of team-based gamified training. European Journal of …. https://doi.org/10.1080/0960085X.2024.2398600

Kim, T. L., & Park, T. H. (2024). Reinforcement Learning and Genetic Algorithm-Based Network Module for Camera-LiDAR Detection. In Remote Sensing. mdpi.com. https://www.mdpi.com/2072-4292/16/13/2287

Koulouri, T., Macredie, R.D., & Olakitan, D. (2022). Chatbots to support young adults' mental health: an exploratory study of acceptability. ACM Transactions on Interactive…. https://doi.org/10.1145/3485874

Lattie, E.G., Stiles-Shields, C., & Graham, A.K. (2022). An overview of and recommendations for more accessible digital mental health services. In Nature Reviews Psychology. nature.com. https://www.nature.com/articles/s44159-021-00003-1

Li, M., Chau, P.Y.K., & Ge, L. (2021). Meaningful gamification for psychological empowerment: exploring user affective experience mirroring in a psychological self-help system. Internet Research. https://doi.org/10.1108/INTR-02-2020-0094

Li, X., Zhou, P., Wu, J., Shanthini, A., & ... (2023). RETRACTED ARTICLE: Research on artificial intelligence learning system based on psychological knowledge to adjust anxiety and depression. Behavior & Information…. https://doi.org/10.1080/0144929X.2020.1846077

Limpanopparat, S., Gibson, E., & Harris, A. (2024). User engagement, attitudes, and the effectiveness of chatbots as a mental health intervention: A systematic review. In Computers in Human Behavior…. Elsevier. https://www.sciencedirect.com/science/article/pii/S2949882124000410

Lin, C.C., Huang, AYQ, & Yang, S.J.H. (2023). A review of ai-driven conversational chatbots implementation methodologies and challenges (1999–2022). In Sustainability. mdpi.com. https://www.mdpi.com/2071-1050/15/5/4012

Liu, H., Peng, H., Song, X., Xu, C., & Zhang, M. (2022). Using AI chatbots to provide self-help depression interventions for university students: A randomized trial of effectiveness. In Internet Interventions. Elsevier. https://www.sciencedirect.com/science/article/pii/S2214782922000021

Matthews, G., Cumings, R., Santos, EPDL, Feng, IY, & ... (2024). A new era for stress research: supporting user performance and experience in the digital age. Ergonomics. https://doi.org/10.1080/00140139.2024.2425953

Mbunge, E., & Muchemwa, B. (2022). Towards emotive sensory Web in virtual health care: Trends, technologies, challenges and ethical issues. In Censorship International. Elsevier. https://www.sciencedirect.com/science/article/pii/S2666351121000553

Naslund, J. A., & Deng, D. (2021). Addressing mental health stigma in low-income and middle-income countries: A new frontier for digital mental health. Ethics, Medicine and Public Health. https://www.sciencedirect.com/science/article/pii/S2352552521000967

Nazareth, P., Nikhil, G. B., Chirag, G., & ... (2024). YouMatter: A Conversational AI Powered Mental Health Chatbot. 2024 15th International…. https://ieeexplore.ieee.org/abstract/document/10725061/

Neerupa, C., Kumar, R.N., Pavithra, R., & ... (2024). Games on for learning: a holistic exploration of Gamification's impact on student engagement and academic performance in educational environments. In Management…. emerald.com. https://doi.org/10.1108/manm-01-2024-0001

Ortega-Ochoa, E., Pérez, J. Q., Arguedas, M., Daradoumis, T., & ... (2024). … of empathic chatbot feedback for developing computer competencies, motivation, self-regulation, and metacognitive reasoning in online higher education. In Internet of Things. Elsevier. https://www.sciencedirect.com/science/article/pii/S254266052400043X

Palakonda, V., Ghorbanpour, S., Kang, J. M., & Jung, H. (2024). External archive guided radial-grid multi objective differential evolution. In Scientific Reports. nature.com. https://www.nature.com/articles/s41598-024-76877-x

Pap, S., Gaffney, PPJ, Bremner, B., Sekulic, M.T., & ... (2022). Enhanced phosphate removal and potential recovery from wastewater by thermo-chemically calcined shell adsorbents. Science of the Total…. https://www.sciencedirect.com/science/article/pii/S0048969721078736

Patil, M. P., & Salama, A. M. (2024). Shaping a future research agenda across diverse knowledge spaces in architecture and urbanism – through the lens of Archnet-IJAR. Archnet-IJAR: International Journal of …. https://doi.org/10.1108/arch-10-2024-0450

Pillan, M., Costa, F., & Caiola, V. (2023). How can people and communities contribute to the energy transition? conceptual maps to inform, orient, and inspire design actions and education. In Sustainability. mdpi.com. https://www.mdpi.com/2071-1050/15/19/14600

Pontes, H.M., Schivinski, B., Sindermann, C., Li, M., & ... (2021). Measurement and conceptualization of Gaming Disorder according to the World Health Organization framework: The development of the Gaming Disorder…. In … Journal of Mental Health …. Springer. https://doi.org/10.1007/s11469-019-00088-z

Powell, N., Do, T., Bachelder, S., Tattari, S., & ... (2021). Rethinking Decision Support Under Conditions of Irreducible Uncertainty: Co-Designing a Serious Game to Navigate Baltic Sea Nutrient Enrichment. Society &Natural…. https://doi.org/10.1080/08941920.2021.1934930

Salem, AH, Azzam, SM, Emam, OE, & Abohany, AA (2024). Advancing cybersecurity: a comprehensive review of AI-driven detection techniques. In Journal of Big Data. Springer. https://doi.org/10.1186/s40537-024-00957-y

Striegl, J., Loitsch, C., & Weber, G. (2023). Voice Assistant-Based Cognitive Behavioral Therapy for Test Anxiety in Students. International Conference on Human... https://doi.org/10.1007/978-3-031-35602-5_28

Tsatsou, P. (2021). Is digital inclusion fighting disability stigma? Opportunities, barriers, and recommendations. Disability & Society. https://doi.org/10.1080/09687599.2020.1749563

Unuja, M. (2024). Sinergitas Teamwork Dalam Meningkatkan Pelayanan Pendidikan Di Madrasah. Journal Manejemen Pendidikan Islam, 1(2), 86-97.

Valencia, OAG, Suppadungsuk, S., & ... (2023). Ethical implications of chatbot utilization in nephrology. In Journal of Personalized…. mdpi.com. https://www.mdpi.com/2075-4426/13/9/1363?trk=public_post-text

Votintseva, A., Johnson, R., & Villa, I. (2024). Emotionally Intelligent Conversational User Interfaces: Bridging Empathy and Technology in Human-Computer Interaction. …on

Zainab, I., & Suhermanto, S. (2023). Islamic Scholar Leadership in the Modernization of Pesantren Management. AFKARINA: Jurnal Pendidikan Agama Islam, 8(1), 1-11.




Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY