THE APPLICATION OF SIMPEG (PERSONNEL MANAGEMENT INFORMATION SYSTEM) CORRELATED WITH CUSTOMER SATISFACTION

Abstract

In the management of educational institutions, information is crucial.
Information isn't simply necessary for external interests, but it's additionally
highly influential for the institution itself. SIMPEG is an application designed
by and utilized by MTsNacross the whole of Bandung to manage the personnel
information system. Personnel management services at MTsN across the
whole of Bandung can be managed using SIMPEG, allowing institutional
leaders to observe the strengths and limitations of the servicesoffered. The
focus of this research is to learn how SIMPEG is applied, how customer
satisfaction are with civil servant administrative services, and to verify the
research hypothesis. This research belongs to the field of quantitative research
and employsthe descriptive correlation technique. The researcher was using a
random sampling method when collecting the sample. Researchers used a
Likertscalemodelquestionnaireasmaindataanddisseminated
questionnaires to 60 samples. According to the findings of this research, there
is a relationship between SIMPEG implementation and customer satisfaction
with civil servant administration services at MTsN all through the city of
Bandung, with a value of 0.442 indicating the intensity of the relationship.
Thus, Ha is approved, and there is a favorable and substantial connection
between SIMPEG implementation and customer satisfaction with civil servant
administration services at MTsN all through the city of Bandung.