Enhancing Lecturer Performance through Perceived Organizational Support and Visionary Leadership: Evidence from Private Higher Education in Indonesia

DOI: https://doi.org/10.33650/al-tanzim.v10i4.15500
Authors

(1) * Endang Wiyanti   (Universitas Indraprasta PGRI Jakarta)  
        Indonesia
(2)  Bibin Rubini   (Universitas Pakuan)  
        Indonesia
(3)  Suhendra Suhendra   (Universitas Pakuan)  
        Indonesia
(*) Corresponding Author

Abstract


This study examines how perceived organizational support and visionary leadership influence lecturer performance, with work motivation as a mediating variable. This quantitative explanatory survey included 147 lecturers from private universities, selected through proportional random sampling from a reachable population of 232. Data were collected through a structured questionnaire and analyzed using path analysis to test causal relationships. This analysis was complemented by the SITOREM (Scientific Identification Theory to Conduct Operation Research in Education Management) method to translate statistical findings into practical and prioritized managerial recommendations. The results showed that perceived organizational support (β = 0.278) and visionary leadership (β = 0.212) each had a positive and significant direct effect on lecturer performance. Both factors also positively influenced work motivation, which in turn significantly improved performance (β = 0.297); the mediation analysis confirmed that work motivation mediated the effects of organizational support (indirect β = 0.093) and visionary leadership (indirect β = 0.142). This study advances the theory of perceived organizational support (POS) and the visionary leadership framework by showing that work motivation serves as a key psychological mechanism linking institutional resources and leadership direction to academic performance outcomes.



Keywords

One-Stop Integrated Service, Service Management, Customer Satisfaction



Full Text: PDF



References


Achmad, F., Riau, D. P., & Akadira, T. (2025). Evaluating Public Service Quality: Why Employee Performance Outshines Service Standards and Work Culture in Shaping User Satisfaction. Business and Applied Management Journal, 3(2), 349–362.

Aminah, S., Maimun, A., & Zuhriyah, I. A. (2025). Strategic Public Relations as a Driver of Institutional Positioning and Competitive Advantage in Higher Education. Business and Applied Management Journal, 3(2), 195–208.

Arianto, N., Fadillah, A., & Utama, S. (2024). The Mediating Role of Work Motivation on Leadership Style, Perceived Organizational Support, and Employee Performance. International Journal of Business and Management, 19(2), 112–125. https://doi.org/10.5539/ijbm.v19n2p112

Arifin, M., Jazilurrahman, J., & AS, A. H. (2025). Continuous Improvement in Learning Innovation Management to Enhance Students' Learning Motivation. Business and Applied Management Journal, 3(1), 168–182.

Astaryadi, E. S., Retnowati, R., & Suhendra. (2023). Analysis of Improving Lecturer Performance Through Strengthening Visionary Leadership and Learning Organization in Indonesian Higher Education. International Journal of Education, Information Technology and Others, 6(4), 148–161.

Astuty, I., & Udin, U. (2020). The Effect of Perceived Organizational Support and Transformational Leadership on Affective Commitment and Employee Performance. Journal of Asian Finance, Economics and Business, 7(10), 401–411. https://doi.org/10.13106/jafeb.2020.vol7.no10.401

Batara, I., Alam, I. A., Barusman, A. R. P., Defrizal, D., & Helmita, H. (2026). The Moderating Effect of Work Engagement on Organizational Citizenship Behavior through Psychological Capital: Empirical Evidence from the Higher Education Sector. Business and Applied Management Journal, 4(2), 248–259.

Colquitt, J. A., LePine, J. A., & Wesson, M. J. (2019). Organizational Behavior: Improving Performance and Commitment in the Workplace (6th ed.). McGraw-Hill Education.

Creswell, J. W., & Creswell, J. D. (2018). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (5th ed.). SAGE Publications.

Cronbach, L. J. (1951). Coefficient Alpha and the Internal Structure of Tests. Psychometrika, 16(3), 297–334. https://doi.org/10.1007/BF02310555

Deci, E. L., & Ryan, R. M. (2000). The “What” and “Why” of Goal Pursuits: Human Needs and the Self-Determination of Behavior. Psychological Inquiry, 11(4), 227–268. https://doi.org/10.1207/S15327965PLI1104_01

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Psychology, 71(3), 500–507. https://doi.org/10.1037/0021-9010.71.3.500

Faiz, H., Al-Amin, M. F., Mundiri, A., & Fahmi, A. (2023). Transforming Organizational Quality through Effective Administrative Training. Communautaire: Journal of Community Service, 2(2), 157–167. https://doi.org/10.61987/communautaire.v2i2.352

Fariha. (2023). Pengaruh Kepemimpinan Visioner Kepala Sekolah, Motivasi Kerja, Kompetensi Pedagogik terhadap Kinerja Guru Taman Kanak-Kanak. Jurnal Sains dan Teknologi, 4(5). https://doi.org/10.46799/jst.v4i5.731

Fitriani, N. S. (2025). Innovative Work Behavior Lecturers: A Bibliometric Approach in Higher Education Research. Journal of Psychological Insight, 1(1), 28–40. https://doi.org/10.61987/jpi.v1i1.663

Forson, J. A., Ofosu-Dwamena, E., Opoku, R. A., & Adjavon, S. E. (2021). Employee Motivation and Job Performance: A Study of Basic School Teachers in Ghana. Future Business Journal, 7, Article 30. https://doi.org/10.1186/s43093-021-00077-6

Hassan, M., et al. (2020). Impact of Job Satisfaction, Job Stress and Motivation on Job Performance: A Case from Private Universities of Karachi.

Hayes, A. F. (2022). Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach (3rd ed.). The Guilford Press.

Ilmi, K. (2024). Interpersonal Communication of Madrasah Heads in Increasing Teacher Work Motivation. Business and Applied Management Journal, 1(2), 104–117. https://doi.org/10.61987/bamj.v1i2.480

Khadijah, D. Z., Mas, N., & Survival. (2023). Kajian Empiris Motivasi Berprestasi dan Disiplin Kerja terhadap Kinerja Dosen: Perceived Organizational Support sebagai Pemoderasi. Jurnal Ilmiah Wahana Pendidikan, 2023(22), 231–240.

Khomairoh, U., Diana, E., & Sain, Z. H. (2025). Quality Control Emotions: Strategies for Managing Student Stress in Higher Education. Journal of Psychological Insight, 1(1), 1–11. https://doi.org/10.61987/jpi.v1i1.651

Kline, R. B. (2016). Principles and Practice of Structural Equation Modeling (4th ed.). The Guilford Press.

Novela, et al. (2022). Pengaruh Kepemimpinan, Motivasi dan Kompetensi terhadap Kepuasan Kerja dalam Meningkatkan Kinerja Karyawan PT. Intermesindo Forging Prima Tangerang.

Novitasari, D., & Asbari, M. (2024). Peran Dukungan Organisasi dalam Meningkatkan Kinerja Dosen di Perguruan Tinggi Swasta. Motivaksi: Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis, 1(1), 9–22. https://doi.org/10.70508/d0wte691

Pujilestari, Y., Rubini, B., & Sunaryo, W. (2023). Improving Teacher Performance Through Strengthening Learning Organization, Transformational Leadership and Achievement Motivation. Asian Journal of Education and Social Studies, 49(1), 142–153. https://doi.org/10.9734/ajess/2023/v49i11110

Robbins, S. P., & Judge, T. A. (2018). Organizational Behavior (18th ed.). Pearson.

Roji, F., & Kurniawan, I. (2024). Pengaruh Perceived Organizational Support, Motivasi Intrinsik, dan Person-Job Fit terhadap Job Satisfaction. Jurnal Pendidikan Ekonomi, 9(1). https://doi.org/10.31932/jpe.v9i1.3252

Rubel, M. R. B., Kee, D. M. H., & Rimi, N. N. (2020). High-Performance Work Practices and Medical Professionals' Work Outcomes: The Mediating Effect of Perceived Organizational Support. Journal of Advances in Management Research, 18(3), 368–391. https://doi.org/10.1108/JAMR-05-2020-0076

Shabbir, T., Naz, K., & Trivedi, S. D. (2021). Perceived Organizational Support and Employee Performance: A Moderating Role of Organizational Justice During COVID-19. International Journal of Educational Administration, Management, and Leadership, 2(1), 35–44. https://doi.org/10.51629/ijeamal.v2i1.14

Sintesa, N., Patoni, P., & Laela, E. (2026). Integrating Sauyunan Local Wisdom into Educational HR Management: A Strategy to Foster Organizational Citizenship Behavior in Primary Schools. Communautaire: Journal of Community Service, 5(1), 81–92. https://doi.org/10.61987/communautaire.v5i1.1879

Suciati, F., Widyastuti, T., Harnovinsah, H., & Darmansyah, D. (2026). Financial Resources, Corporate Governance, and Sustainability Performance: The Mediating Role of Financial Performance in Indonesian Manufacturing Firms. Business and Applied Management Journal, 4(2), 295–310.

Sugiarti. (2020). Pengaruh Gaya Kepemimpinan dan Motivasi Kerja terhadap Kinerja Karyawan. SJR, 3(2). https://doi.org/10.37481/sjr.v3i2.204

Wang, Z., Zhang, J., Thomas, S., Salter, J., & Jensen, C. (2022). Linking Perceived Organizational Support to Employee Performance: The Role of Work Motivation. Frontiers in Psychology, 13, 856012. https://doi.org/10.3389/fpsyg.2022.856012

Wijaya, et al. (2023). Pengaruh Kepemimpinan Visioner, Suasana Akademik dan Motivasi Kerja terhadap Kinerja Dosen STMIK Binjai.

Yamane, T. (1967). Statistics: An Introductory Analysis (2nd ed.). Harper & Row.

Yodsala, S., Tesaputa, K., & Sri-Ampai, A. (2014). The Development of Visionary Leadership Administrators in Thai Primary School. International Education Studies, 7(1), 92–101. https://doi.org/10.5539/ies.v7n1p92

Zulqarnain, M., & Ali, Z. (2023). Impact of Leadership Styles on Employee Performance in Micro-Finance Banking Sector: Evidence from Pakistan. Business and Applied Management Journal, 1(1), 48–64. https://doi.org/10.61987/bamj.v1i1.413


Dimensions, PlumX, and Google Scholar Metrics

10.33650/al-tanzim.v10i4.15500


Refbacks

  • There are currently no refbacks.


Copyright (c) 2026 Endang Wiyanti, Bibin Rubini, Suhendra

Creative Commons License
 
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Al-Tanzim : Jurnal Manajemen Pendidikan Islam
Published by Lembaga Penerbitan, Penelitian, dan Pengabdian kepada Masyarakat (LP3M) of Nurul Jadid University, Paiton, Probolinggo, East Java, Indonesia.