CAN PERCEIVED WORK-LIFE BALANCE AND WORKLOAD ENHANCE EMPLOYEE PERFORMANCE? EMPIRICAL EVIDENCE FROM PT CAHYA DELIVERY INDONESIA



Authors (s)


(1) * Kabul Wahyu Utomo   (Department of Master Management Postgraduate School, Universitas Terbuka, Tangerang Selatan, 15437, Indonesia)  
        Indonesia
(2)  Riandy Saputra   (Department of Master Management Postgraduate School, Universitas Terbuka, Tangerang Selatan, 15437, Indonesia)
(3)  Sri Yusriani   (Graduate School of Business, Universiti Sains Malaysia Jalan Universiti, 11700 Gelugor, Pulau Pinang, Malaysia)  
        Malaysia
(4)  Novika Purnama Sari   (Department of Faculty of Behavioural and Social Sciences, University of Groningen, Netherlands)  
        Netherlands
(5)  Heffi Christya Rahayu   (Department of Management, Universitas Pasir Pengaraian Desa Kumu, Rokan Hulu, Riau, Indonesia)
(*) Corresponding Author

Abstract


This study investigates the effects of perceived work-life balance (PWLB) and workload on employee performance, with job satisfaction functioning as a mediating variable, at PT Cahya Delivery, a logistics and service distribution company operating in Sumatra, Indonesia. The research was motivated by a decline in employee performance observed in 2024, accompanied by heightened workload demands during peak delivery periods. A quantitative research design was employed, utilizing structured questionnaires administered to 190 active employees selected through purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results demonstrate that PWLB exerts a significant positive influence on both job satisfaction and employee performance. Conversely, workload shows a negative direct effect on performance but an unexpected positive effect on job satisfaction, suggesting that increased responsibilities may enhance perceived trust and motivation among employees. Job satisfaction was found to partially mediate the relationships between both exogenous variables and employee performance. These findings underscore the strategic importance of fostering work-life balance and carefully managing workload structures to enhance employee satisfaction and performance. The study provides actionable insights for human resource management in the logistics service sector, particularly in designing challenge-oriented workloads and support mechanisms to sustain productivity and organizational effectiveness.



Full Text: PDF



References


Ahakwa, I., Yang, J., Agba Tackie, E., & Atingabili, S. (2021). The Influence of Employee Engagement, Work Environment and Job Satisfaction on Organizational Commitment and Performance of Employees: A Sampling Weights in PLS path Modelling. SEISENSE Journal of Management, 4(3), 34–62. https://doi.org/10.33215/sjom.v4i3.641

Ajayaghosh, D., & Thampi, S. P. (2020). The Role of Work Life Balance as a Tool to Predict Employee Performance. Pacific Business Review International, 13(1), 107-115 WE-Emerging Sources Citation Index (ESC.

Amanda Kurniawan, D., Kurniawan, M., & Wulandari, T. (2024). Pengaruh Beban Kerja Dan Worklife Balance Terhadap Kepuasan Kerja Pegawai Dinas Kepemudaan dan Olahraga Kota Palembang. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 10(2), 1241–1251. https://doi.org/10.35870/jemsi.v10i2.2308

Anh, N. T. H., Trí, C. M., & Tú, L. T. N. (2022). The impact of work-life balance on job satisfaction, organizational pride and commitment: A study in the service industry. Ho Chi Minh City Open University Journal of Science - Economics and Business Administration, 12(2), 139–152. https://doi.org/10.46223/hcmcoujs.econ.en.12.2.2139.2022

Antonius, Nazarudin Latif, I., & Ruliana, T. (2024). The Influence of Competence Job Stress and Workload Through Job Satisfaction nn Employee Performance (Case Study at PT. Serasi Shipping Indonesia, East Kalimantan Province). IJEBD (International Journal of Entrepreneurship and Business Development), 7(2), 304–315. https://doi.org/10.29138/ijebd.v7i2.2705

Arianti, N. L. S., Prastyadewi, M. I., & Adhika, I. N. R. A. (2023). Pengaruh Konflik, Lingkungan Kerja dan Beban Kerja Terhadap Kinerja Karyawan Pada Koperasi Simpan Pinjam Sila Mukti di Besakih, Karangasem. Journal of Economics and Business UBS, 12(1), 684–699.

Arisanti, D., & Kusumayadi, F. (2023). Pengaruh Stres Kerja dan Beban Kerja Kerja Terhadap Kepuasan Kerja Karyawan Pada PT. PLN Tarakan Mitra PT. PLN (Persero) ULP Woha. Jurnal Riset Manajemen Dan Akuntansi, 3(2), 01–10. https://doi.org/10.55606/jurima.v3i2.2141

Aruldoss, A., Berube Kowalski, K., Travis, M. L., & Parayitam, S. (2022). The relationship between work–life balance and job satisfaction: moderating role of training and development and work environment. In Journal of Advances in Management Research (Vol. 19, Issue 2). https://doi.org/10.1108/JAMR-01-2021-0002

Bello. (2023). Work Life Balance And Employee Performance Of Selected Polytechnics In Kwara State, Nigeria By Yunusa Raheem Bello 19/27mba/00009 Being A Thesis Submitted And Presented To The Department Of Business And Entrepreneurship, Faculty Of Humanities, Management .

Bocean, C. G., Popescu, L., Varzaru, A. A., Avram, C. D., & Iancu, A. (2023). Work-Life Balance and Employee Satisfaction during COVID-19 Pandemic. Sustainability (Switzerland), 15(15), 1–16. https://doi.org/10.3390/su151511631

Clark, S. C. (2000). Work/Family Border Theory: A New Theory of Work/Family Balance. Human Relations, 53(6).

Dina Juniari, R. A., Ervina Indiworo, R. H., & Dharmaputra, M. F. (2024). Pengaruh Konflik Peran , Work Life Balance , dan Stres Kerja Terhadap Kepuasan Kerja. 4(3), 2500–2508.

Fialy Harahap, S., & Tirtayasa, S. (2020). Pengaruh Motivasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan Pada PT. Angkasa Pura II (Persero) Kantor Cabang Kualanamu Sandhi. Manager : Jurnal Ilmu Manajemen, 2(4), 566. https://doi.org/10.32832/manager.v2i4.3811

Firdaus, R. Y., Wiharno, H., & Fitriani, L. K. (2024). Pengaruh Beban Kerja, Stres Kerja, dan Work-Life Balance terhadap Kepuasan Kerja serta Dampaknya pada Organizational Citizenship Behavior. Jurnal Syntax Admiration, 5(4), 1334–1352. https://doi.org/10.46799/jsa.v5i4.1117

García-Salirrosas, E. E., & Rondon-Eusebio, R. F. (2023). Impact of Labor Autonomy and Work-Life Balance on Job Satisfaction in Teleworking. ACM International Conference Proceeding Series, 79–86. https://doi.org/10.1145/3599609.3599621

Hermawan, E. (2022). Pengaruh Lingkungan Kerja, Stres Kerja, dan Beban Kerja Terhadap Kinerja Pegawai PT. Sakti Mobile Jakarta. Jurnal Kajian Ilmiah, 22(2), 1410–9794. http://ejurnal.ubharajaya.ac.id/index.php/JKI

Hermingsih, A., & Purwanti, D. (2020). Pengaruh Kompensasi Dan Beban Kerja Terhadap Kepuasan Kerja Dengan Motivasi Kerja Sebagai Variabel Pemoderasi. Dimensi Universitas Riau Kepulauan, 9(3), 574–597.

Jasmin, M., Ridwan, & Wahdanial Asbara, N. (2023). Pengaruh Beban Kerja Dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan Pada PT Malatunrung Rezkindo. Jurnal Manajemen Dan Akuntansi, 1, 338–348.

Kosec, Z., Sekulic, S., Wilson-Gahan, S., Rostohar, K., Tusak, M., & Bon, M. (2022). Correlation between Employee Performance, Well-Being, Job Satisfaction, and Life Satisfaction in Sedentary Jobs in Slovenian Enterprises. International Journal of Environmental Research and Public Health, 19(16). https://doi.org/10.3390/ijerph191610427

Malik, N. (2023). Organizations Should Maintain Employee’s Work-Life Balance. Journal of Economics, Finance and Management Studies, 06(08), 3793–3800. https://doi.org/10.47191/jefms/v6-i8-29

Meilani, Y. F. C. P., Bernarto, I., & Nahar, F. H. (2022). the Relationship Between Autonomy, Workload, and Work-Life Balance To Job Performance of Female Lecturers At Private Universities During Pandemic Covid -19. Jurnal Aplikasi Manajemen, 20(3), 477–487. https://doi.org/10.21776/ub.jam.2022.020.03.02

Mrak, M. K., & Kvasić, S. G. (2021). The Mediating Role of Hotel Employees’ Job Satisfaction and Performance in The Relationship Between Authentic Leadership and Organizational Performance. Management (Croatia), 26(1), 97–110. https://doi.org/10.30924/MJCMI.26.1.6

Msuya, M. S., & Kumar, A. B. (2022). The Role of Supervisor Work-Life Support nn The Correlation Between Work Autonomy, Workload and Performance: Perspective From Tanzania Banking Employees. Future Business Journal, 8(1), 1–16. https://doi.org/10.1186/s43093-022-00139-3

Ngwenya, B., & Pelser, T. (2020). Impact of psychological capital on employee engagement, job satisfaction and employee performance in the manufacturing sector in Zimbabwe. SA Journal of Industrial Psychology, 46, 1–12. https://doi.org/10.4102/sajip.v46i0.1781

Nuraningsih, C. I., & Harries Arizonia Ismail. (2024). Pengaruh Kepemimpinan, Kompensasi, Lingkungan Kerja Dan Work-Life Balance Terhadap Kinerja Karyawan (Studi Kasus Pada Karyawan PT. Kereta Api Indonesia (Persero) Daerah Operasi (DAOP) IV Semarang). Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced, 2(3), 293–306. https://doi.org/10.61579/future.v2i3.180

Parija, B. (2022). Impact of work life balance on job satisfaction and organizational commitment. International Journal of Multidisciplinary Sciences and Engineering, 5(9), 24–29. https://doi.org/10.48047/NQ.2022.20.20.NQ109038

Phulpoto, N. H. (2023). Teamwork and Its Impact on Employee Performance: Mediated By Job Satisfaction- a Comprehensive Study of Services Sector of Pakistan. Risus-Journal on Innovation and Sustainability, 14(3), 21–31.

Purwaningsih, A., & Rahmawati, R. (2024). Work-Life Balance and Its Impact on the Performance Effectiveness of Police and ASN Polri Biddokkes Polda Kalsel : The Role of Employee Engagement. Asian Journal of Management Entrepreneurship and Social Science, 04(03), 860–875.

Rangkuti, S., Yusriani, S., Razali, A., Nurlinda, H., Gunarto, M., & Azzam, M. S. I. (2024). Enhancing Accuracy in Statistics: Examining Work and Performance in Indonesia's BPS. Scaffolding: Jurnal Pendidikan Islam dan Multikulturalisme, 6(2), 443-460. DOI: 10.37680/scaffolding

Rizqiyah, J. (2024). Pengaruh Keseimbangan Kehidupan Kerja (Work Life Balance) Sebagai Faktor Yang Mempengaruhi Kinerja Karyawan. AGILITY: Lentera Manajemen Sumber Daya Manusia, 2(01), 15–20. https://doi.org/10.59422/lmsdm.v2i01.277

Rosa Damayanti, M., & Ria Atmaja, D. (2022). Pengaruh Work From Home, Work-Life Balance, Stres Kerja, dan Employee Relations Terhadap Kepuasan Kerja Pada Pekerja Yang Sedang Berkuliah. SINOMIKA Journal: Publikasi Ilmiah Bidang Ekonomi Dan Akuntansi, 1(4), 783–808. https://doi.org/10.54443/sinomika.v1i4.424

Saputra, A. A. (2022). Pengaruh Kompensasi , Lingkungan Kerja Dan Beban Kerja Terhadap Kepuasan Kerja Karyawan. Technomedia, 7(1), 68–77.

Sari, N., Surajiyo, Fitria, & Nasruddin. (2022). Beban Kerja Terhadap Kepuasan Kerja Karyawan dan DampaknyaTerhadap Kinerja Karyawan di PT. Pos Indonesia Lubuklinggau. Jurnal IKRAITH-EKONOMIKA, 5(2).

Setiani, Y., & Febrian, W. D. (2023). Pengaruh Pelatihan Kerja, Lingkungan Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan PT Indomarco Prismatama Jakarta. Neraca: Jurnal Ekonomi, Manajemen Dan Akuntansi, 1(1), 279–292.

Siburian, M. S., Pio, R. J., & Sambul, S. A. P. (2021). Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan Kantor Pelayanan Pajak Pratama Balige Sumatera Utara. Productivity, 2(5), 370–377.

Soelton, M., Astuti, P., Naswardi, Susilowati, E., & Nugrahati, T. (2021). Bagaimanakah Beban Kerja dan Stres Kerja Mempengaruhi Kinerja Karyawan dengan Burnout Sebagai Variabel Mediasi. Conference on Economic and Business Innovation, 1(1), 1–14.

Sutrisno, Alatas, A. R., Saputra, E. K., Cakranegara, P. A., & Nugroho, B. S. (2022). Analisis Pengaruh Komitmen Organisasi Dan Work-Life Balance Terhadap Kepuasan Kerja Pegawai Biro Organisasi Dan Ketatalaksanaan Sekretariat Jenderal Kementerian Keuangan. Jurnal MSEJ: Management Studies and Entrepreneurship, 3(6), 4081–4088. https://yrpipku.com/journal/index.php/msej/article/view/1278

Syahrum, M. G., Amin, A. M., Idris, A. A., Musa, C. I., & Haeruddin, M. I. M. (2023). Pengaruh Beban Kerja Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Rumah Sakit Akademis Jaury Jusuf Putera Makassar. Jurnal Riset Ilmu Manajemen Bisnis Dan Akuntansi, 1(4), 138–149.

Talukder, A. K. M. M. H., & Galang, M. C. (2021). Supervisor Support for Employee Performance in Australia: Mediating Role of Work-Life Balance, Job, and Life Attitude. Journal of Employment Counseling, 58(1), 2–22. https://doi.org/10.1002/joec.12154

Utama, D. A., Nugraha, A. T., & Wahyudi, R. (2023). Penentuan Waktu Baku Optimal dan Analisis Beban Kerja Pada Bagian Produksi Udang PCDTO-IQF di PT. Indo American Seafoods. Jurnal PASTI (Penelitian Dan Aplikasi Sistem Dan Teknik Industri), 17(2), 150. https://doi.org/10.22441/pasti.2023.v17i2.002

Valery, M. B., Santati, P., & Hadjri, M. I. (2023). The Influence of Work-Life Balance on Employee Performance. JPIM (Jurnal Penelitian Ilmu Manajemen), 8(2), 208–217. https://doi.org/10.30736/jpim.v8i2.1601

Yusriani, S., & Patiro, S. P. S. (2024). The Role of Digitalization, Self-Efficacy, and Family Support in Shaping Perceived Work-Life Balance Among Public Sector Employees in Indonesia. https://ieomsociety.org/proceedings/2024tokyo/277.pdf




Refbacks

  • There are currently no refbacks.


Copyright (c) 2025/10/20 Saputra, Sri Yusriani