Dewi Rokhmah(1*), Chaerunnisa Al Mukaromah(2), Faiz Adittian(3)
(1) Sekolah Tinggi Ilmu Tarbiyah (STIT) Al Hikmah Benda
(2) Sekolah Tinggi Ilmu Tarbiyah (STIT) Al Hikmah Benda, Central Java, Indonesia
(3) Sekolah Tinggi Ilmu Tarbiyah (STIT) Al Hikmah Benda, Central Java, Indonesia
(*) Corresponding Author


This study aims to describe and analyze the implementation of Total Quality Management in SMA Negeri 1 Bumiayu. This study uses a qualitative approach with data collection techniques carried out using interviews, observation, and documentation. Sources of research data include school principals, deputy heads of curriculum, deputy heads of student affairs, deputy heads of infrastructure, heads of TU, teachers , TU staff, students, and student guardians. The results showed that the implementation of Total Quality Management in SMA Negeri 1 Bumiayu was said to be in accordance with the four main implementations in Total Quality Management, which included: 1. Continuous improvement, including providing training, focusing on facts or valid data in each policy, paying attention to the needs of students and parents, paying attention to good interpersonal cooperation, monitoring and evaluation; 2. Determining quality standards, including implementing standards according to what has been set by the government; 3. Cultural changes, including providing adequate tools or infrastructure as a step to maximize teacher performance, appreciating what teachers do as a form of humanizing humans to improve their performance by giving rewards and taking approaches as a form of strengthening relationships between leaders and members in improving quality education; 4. Maintaining relationships with customers, including optimizing services by providing responsive information search, increasing school comfort, establishing good closeness with internal and external customers, providing the best service, implementing a curriculum that fits the needs of students, providing adequate facilities and infrastructure , and adequate reading references.


Dale H Besterfield, et. al. (2019). Total Quality Management Fifth Edition. India: Pearson India Education Services.

Dewi Rokhmah. (2021). Religiusitas Guru PAI: Upaya Peningkatan Disiplin Beribadah Siswa di SMP Islam Al Azhar 3 Bintaro. Jurnal Pendidikan Madrasah, 6(1), 110.

Engkoswara, & Aan Komariah. (2012). Administrasi Pendidikan. Bandung: Alfabeta.

H.A.R. Tilaar. (2009). Kekuasaan dan Pendidikan: Manajemen Pendidikan Nasional Dalam Pusaran Kekuasaan. Jakarta: Rineka Cipta.

Ina Magdalena, et. al. (2020). Analisis Kompetensi Guru Kelas Rendah Terhadap Pembelajaran di SD Gondrong 7. EDISI: Jurnal Edukasi Dan Sains, 2(3), 291–292.

Jakaria Umro. (2016). Mencermati Tantangan Pendidikan Agama Islam, Implikasinya Terhadap Penjaminan Mutu Pendidikan Agama Islam. Jurnal Al-Makrifat, 1(1), 65.

M.Utsman Arif Fathah. (2021). Strategi Menghafal Al-Qur’an (Studi Komparasi pada Pondok Tahfidz Islamic Centre Bin Baz Bantul, Pondok Tahfidz Syaikh Jamilurrahman As Salafy Bantul dan Pondok Tahfidz Yaumi Sleman Yogyakarta). Purwokerto: Universitas Islam Negeri (UIN) Prof. KH. Saifuddin Zuhri Purwokerto.

Muttaqin. (2021). Implementasi Manajemen Mutu Terpadu di SMK AlHikmah 2 Sirampog Brebes [Tesis]. Purwokerto: IAIN Purwokerto.

Sugiyono. (2019). Metode Penelitian Kuantitatif dan Kualitatif, dan R&D. Bandung: Alfabeta.

Article Statistic

Abstract view : 231 times
PDF views : 75 times

Dimensions Metrics

The PDF file you selected should load here if your Web browser has a PDF reader plug-in installed (for example, a recent version of Adobe Acrobat Reader).

If you would like more information about how to print, save, and work with PDFs, Highwire Press provides a helpful Frequently Asked Questions about PDFs.

Alternatively, you can download the PDF file directly to your computer, from where it can be opened using a PDF reader. To download the PDF, click the Download link above.

Fullscreen Fullscreen Off

Full Text: PDF

How To Cite This :


  • There are currently no refbacks.