STRATEGY FOR IMPROVING QUALITY SERVICES IN STUDENT MANAGEMENT IN MADRASAH INSTITUTIONS

Ahmadi Zaini, Ach Rizquha




Abstract

This research focuses on strategies to improve service quality in student management at madrasah institutions. The main objective of this study is to identify and evaluate methods and approaches that can be implemented to enhance the quality of services provided to students in madrasah. The research methods used include literature review, interviews with teaching staff and administrative personnel, and direct observation of the student management process. The results of the study indicate that the implementation of technology-based management systems, improving the competence of teaching staff through regular training, and developing varied and inclusive extracurricular programs are effective steps to enhance service quality. Additionally, active participation from students' parents in the educational process also significantly contributes to service improvement. This study concludes that integrated and sustainable strategies are essential to achieve optimal service quality improvement in student management at madrasah

Full Text:

PDF

References

Abidin, Z. (2021). Manajemen Peningkatan Mutu Pendidikan Karakter Berbasis Agama, Budaya, Dan Sosiologi. Al-Afkar, 4(1), 181–202.

Ansori, A., Putridianti, F., Mudarris, B., & Suhermanto, S. (2022). Merdeka Belajar dalam Pendidikan Indonesia. JUMPA: Jurnal Manajemen Pendidikan, 3(1).

Baharun, H., Maarif, M. A., Wibowo, A., & Silviani. (2021). Knowledge Sharing Management : Strategy For Improving The Quality Of Human Resources. Al-Tanzim : Jurnal Manajemen Pendidikan Islam, 05(01), 129–139.

Fazira, Y., & Mirani, R. (2019). Peran Total Quality Management (TQM) Dalam Meningkatkan Mutu. Jurnal Manajemen, Kepemimpinan, Dan Supervisi Pendidikan, 4(1), 76–83.

Junaedi, D., Rahmawati, D., Alfiah, D., Syafira, K., Qudsi, Q., & Zakiyah, B. Z. (2024, January). References on the spirit of interpreneurship in forming an independent attitude of students at university. In proceeding of international conference on education, society and humanity (Vol. 2, No. 1, pp. 1387-1392)

Kawuryan, S. P., Sayuti, S. A., & Dwiningrum, S. I. A. (2021). Teachers Quality and Educational Equality Achievements in Indonesia. International Journal of Instruction, 14(2), 811-830.

Kholil, M., Fuada, S., & Suhermanto, S. (2023). Khitobah And Self-Development Management: A Strategic Approach To Boosting Students'self-Confidence. Managere: Indonesian Journal of Educational Management, 5(1), 101-111.

Mahzumi, F., Suhermanto, S., & Iffah, I. (2019). The Forest Warrior of Walisongo Islamic Boarding School Tuban: Supporting Students as Ecotheology Based Forest Conservator. Ulul Albab, 20(1), 46.

Mohzana, M. (2024). The Impact of the New Student Orientation Program on the Adaptation Process and Academic Performance. International Journal of Educational Narratives, 2, (2), 169–178.

Mulyasa, E. (2019). Manajemen berbasis sekolah: konsep, strategi dan implementasi.

Na’im, Z., Yulistiyono, A., Arifudin, O., Irwanto, I., Latifah, E., Indra, I., ... & Gafur, A. (2021). Manajemen Pendidikan Islam.

Pratiwi, E. T. (2023). Utilizing Instagram To Build Image Building In Schools. Journal of Social Studies and Education, 1(1), 32-41.

Rahmi, A., & Zeky, S. (2024). Manajemen Pendidikan. In CV. Gita Lentera. CV. Gita Lentera.

Rodiyah, M. R., Suhermanto, S., & Fawait, A. (2024, May). The Importance Of Islamic Religious Education And Moral Education In Building The Character Of Primary School Children. In Proceeding Of International Conference On Education, Society And Humanity (Vol. 1, No. 1, pp. 1572-1582).

Sa’adah, S., Zainab, I., Wali, M., & Suhermanto, S. (2022). Inovasi Sistem Pembelajaran PAI Berbasis Higher Order Thinking Skills (HOTS) di Pondok Pesantren Nurul Jadid Paiton Probolinggo. AFKARINA: Jurnal Pendidikan Agama Islam, 7(1).

Saiful, A., Abdul, A., & Ismatul, A. (2022). Manajemen Kurikulum Madrasah Diniyah Babussalam Wangkal Gading Probolinggo. Jurnal Kewarganegaraan, 6(2), 4156–4163.

Sa’diyah, H., & Suhermanto, S. (2024, May). The Role Of Mobile Devices In Developing Learning Models And Strategies In Madrasah Education. In Proceeding Of International Conference On Education, Society And Humanity (Vol. 1, No. 1, pp. 1583-1587).

Terry, G. R. (2021). Dasar-Dasar Manajemen Edisi Revisi.

Ulumuddin, U., Aisyah, S. N., Hakim, L., Khoir, A., & Suhermanto, S. (2023). Advancing Islamic Education: Fostering Multicultural Values through the Implementation of Islamic Religious Education. Jurnal Islam Nusantara, 7(1), 82-96.

zamroni Afif. (2020). Penerapan Sistem Informasi Manajemen Pendidikan dalam Proses Pembelajaran di Sekolah Menengah Pertama. Manajemen Pendidikan Islam, 1(1), 11–21.




Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 PROCEEDING OF INTERNATIONAL CONFERENCE ON EDUCATION, SOCIETY AND HUMANITY