Building Learning Loyalty through Teacher Competence: The Role of Teacher Role Modeling and Student Satisfaction

DOI: https://doi.org/10.33650/jumpa.v6i1.15510
Authors

(1) * Adibah Adibah   (Universitas Darul Ulum Jombang)  
        Indonesia
(2)  A.M Maqdum Biahmada   (Universitas Islam Tribakti Lirboyo Kediri)  
        Indonesia
(3)  Rofiatul Hosna   (Universitas Hasyim Asy’ari Jombang)  
        Indonesia
(*) Corresponding Author

Abstract


Sustaining students' commitment to learning remains a persistent challenge in Islamic Religious Education, particularly after the disruptions of the pandemic period. This study examines how teacher competence shapes student learning loyalty, and whether teacher role modeling and student satisfaction help explain that relationship at SMP Romly Tamim Surabaya. A quantitative survey was distributed to all 120 students through saturated sampling, and the data were analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. The results were unexpected. Teacher competence showed no significant effect on either student satisfaction or learning loyalty. Teacher role modeling, by contrast, exerted a strong and significant influence on both, and student satisfaction significantly predicted loyalty while mediating the link between role modeling and loyalty. What students seem to value is not technical teaching skill alone but the moral example their teachers set in daily conduct. One caveat deserves attention, namely that the role modeling construct fell short of conventional validity thresholds, so its dominant role should be read as indicative rather than conclusive. Schools are therefore encouraged to treat teachers' character formation and exemplary behavior as professional standards on par with pedagogical competence, not as an afterthought.

Keywords

Teacher Competence, Role Modeling, Student Satisfaction, Learning Loyalty, Islamic Education



Full Text: PDF



References


Abu Arra, A., & Şişman, E. (2025). New Insights Into Meteorological and Hydrological Drought Modeling: A Comparative Analysis of Parametric and Non-Parametric Distributions. Atmosphere, 16(7), 846. https://doi.org/10.3390/atmos16070846

Al Omari, M. A. (2021). Bayesian Using Importance Sampling Technique of Weibull Regression With Type II Censored Data. European Journal of Mathematics and Statistics, 2(3), 10–18. https://doi.org/10.24018/ejmath.2021.2.3.19

AlSokkar, A. A. M., Law, E. L. C., AlMajali, D. A., Al-Gasawneh, J. A., & Alshinwan, M. (2024). An Indexed Approach for Expectation-Confirmation Theory: A Trust-Based Model. Electronic Markets, 34(1), 12. https://doi.org/10.1007/s12525-024-00694-3

Chen, M., Suwandej, N., Thongves, M., & Khan, M. S. (2024). In Blended Learning, Study the Impact of Teaching Innovation Mediated by Learning Engagement on Student Loyalty. Revista de Gestão Social e Ambiental, 18(9), e7412. https://doi.org/10.24857/rgsa.v18n9-126

Dahan, T. A. (2024). Role of Design for Causal Analysis in Research on Community Engagement: Review and Recommendations. International Journal for Research on Service-Learning and Community Engagement, 12(1). https://doi.org/10.37333/001c.127546

Darling-Hammond, L. (2021). Defining Teaching Quality Around the World. European Journal of Teacher Education, 44(3), 295–308. https://doi.org/10.1080/02619768.2021.1919080

Engels, M. C., Spilt, J., Denies, K., & Verschueren, K. (2021). The Role of Affective Teacher-Student Relationships in Adolescents’ School Engagement and Achievement Trajectories. Learning and Instruction, 75. https://doi.org/10.1016/j.learninstruc.2021.101485

Eum, S. W. (2023). The Impact of Student Engagement on Student Loyalty and Commitment. International Journal of Services and Operations Management, 46(3), 375–392. https://doi.org/10.1504/IJSOM.2023.134815

Földváry, L. (2021). Sampling Error of Continuous Periodic Data and Its Application for Geodesy. Mathematical Methods in the Applied Sciences, 44(14), 11738–11752. https://doi.org/10.1002/mma.7599

Gehlbach, H., Mascio, B., & McIntyre, J. (2022). Social Perspective Taking: A Professional Development Induction to Improve Teacher–Student Relationships and Student Learning. Journal of Educational Psychology, 115(2), 330–348. https://doi.org/10.1037/edu0000762

González-Díaz, R. R., & Bustamante-Cabrera, G. I. (2021). Predictive Sequential Research Design to Study Complex Social Phenomena. Entropy, 23(5), 627. https://doi.org/10.3390/e23050627

Hanaysha, J. R., & Eli, T. B. (2025). Impact of Teacher Lecturing Skills, ICT Resources, Physical Classroom Environment and Library Facilities on University Image: Student Satisfaction as a Mediator. Learning and Teaching in Higher Education: Gulf Perspectives, 19(1), 15–34. https://doi.org/10.1108/LTHE-03-2023-0016

Handayani, N., Ludigdo, U., Rosidi, & Roekhudin. (2022). The Concept of Financial Accountability in Education System: Study on Private Own Islamic Boarding School. Quality - Access to Success, 23(189), 48–55. https://doi.org/10.47750/QAS/23.189.07

Hu, J., & Widtayakornbundit, S. (2024). Learner Leadership and Student Loyalty: An Interplay Among Higher Educational Student Behavior. International Journal of Asian Business and Information Management, 15(1). https://doi.org/10.4018/IJABIM.348051

Imaduddin, M., Sholikhati, S., & In’ami, M. (2021). STEM Education Research in Indonesian Elementary Schools: A Systematic Review of Project-Based Learning. ELEMENTARY: Islamic Teacher Journal, 9(2), 201. https://doi.org/10.21043/elementary.v9i2.11552

Khan, E. A., Cram, A., Wang, X., Tran, K., Cavaleri, M., & Rahman, M. J. (2023). Modelling the Impact of Online Learning Quality on Students’ Satisfaction, Trust and Loyalty. International Journal of Educational Management, 37(2), 281–299. https://doi.org/10.1108/IJEM-02-2022-0066

König, J., Jäger-Biela, D. J., & Glutsch, N. (2020). Adapting to Online Teaching During COVID-19 School Closure: Teacher Education and Teacher Competence Effects Among Early Career Teachers in Germany. European Journal of Teacher Education, 43(4), 608–622. https://doi.org/10.1080/02619768.2020.1809650

Maldonado, J. E., & De Witte, K. (2022). The Effect of School Closures on Standardised Student Test Outcomes. British Educational Research Journal, 48(1), 49–94. https://doi.org/10.1002/berj.3754

Moore, I. (2022). The Effect of Student Voice on the Perception of Student Agency. International Journal of Educational Research, 112. https://doi.org/10.1016/j.ijer.2022.101923

Negm, E. M. (2023). A Student’s Satisfaction Model for an Executive Education Blended Learning Approach, Considering Aspects for Marketing Applications. Higher Education, Skills and Work-Based Learning, 13(6), 1286–1304. https://doi.org/10.1108/HESWBL-12-2022-0281

Osman, A. R., Raihan Joarder, M. H., Hoque, K., & Jakowan. (2024). Student Engagement, Brand Image and Loyalty Relationships: The Mediating Role of Student Satisfaction. Journal of Education and E-Learning Research, 11(2), 311–321. https://doi.org/10.20448/jeelr.v11i2.5553

Pai, P., Panchal, D., & Kachwala, T. (2022). Critical Factors of Service Quality in Higher Education Services and Their Impact on Overall Service Quality, Student Satisfaction and Student Loyalty. International Journal of Knowledge and Learning, 1(1), 1. https://doi.org/10.1504/IJKL.2022.10050093

Pan, G., Mao, Y., Song, Z., & Nie, H. (2024). Research on the Influencing Factors of Adult Learners’ Intent to Use Online Education Platforms Based on Expectation Confirmation Theory. Scientific Reports, 14(1), 12762. https://doi.org/10.1038/s41598-024-63747-9

Pratama, F. R. A., & Oktora, S. I. (2022). Synthetic Minority Over-Sampling Technique (SMOTE) for Handling Imbalanced Data in Poverty Classification. Statistical Journal of the IAOS, 39(1), 233–239. https://doi.org/10.3233/SJI-220080

Pratomo, L. C., Siswandari, & Wardani, D. K. (2021). The Effectiveness of Design Thinking in Improving Student Creativity Skills and Entrepreneurial Alertness. International Journal of Instruction, 14(4), 695–712. https://doi.org/10.29333/iji.2021.14440a

Rajh-Weber, H., Huber, S. E., & Arendasy, M. (2025). A Practice-Oriented Guide to Statistical Inference in Linear Modeling for Non-Normal or Heteroskedastic Error Distributions. Behavior Research Methods, 57(12), 338. https://doi.org/10.3758/s13428-025-02801-4

Rasa, H., Gjøtterud, S., Selsaas, T. C., & Helvig, M. S. (2025). Student-Driven Teaching and Educational Action Research Combined: An Approach to Teaching Development and Student Empowerment. Educational Action Research, 33(3), 420–437. https://doi.org/10.1080/09650792.2024.2337213

Saeed, B., Tasmin, R., Mahmood, A., & Hafeez, A. (2022). Development of a Multi-Item Operational Excellence Scale: Exploratory and Confirmatory Factor Analysis. TQM Journal, 34(3), 576–602. https://doi.org/10.1108/TQM-10-2020-0227

Sajjanit, C., & Rompho, N. (2025). The Model of Student-University Relationship Development: The Role of University Brand Love. Review of Marketing Science, 23(1), 429–462. https://doi.org/10.1515/roms-2024-0172

Sarstedt, M., Hair, J. F., Nitzl, C., Ringle, C. M., & Howard, M. C. (2020). Beyond a Tandem Analysis of SEM and PROCESS: Use of PLS-SEM for Mediation Analyses! International Journal of Market Research, 62(3), 288–299. https://doi.org/10.1177/1470785320915686

Seow, C. W., & Hussain, T. (2024). Assessing Institutional Image’s Influence on Student Satisfaction and Loyalty in Singapore’s Higher Education: A Study on Higher Learning Institution Students. Acta Psychologica, 248. https://doi.org/10.1016/j.actpsy.2024.104412

Sholeh, M. I., Haris, M., ‘Azah, N., Shobirin, M. S., Sahri, Wahruddin, B., Muzakki, H., Ismail, T., & Ali, H. (2024). The Role of Teachers in Increasing Students’ Learning Motivation in Islamic Religious Education. Jurnal Pendidikan Agama Islam, 21(2), 421–441. https://doi.org/10.14421/jpai.v21i2.8846

Supriyanto, A., Burhanuddin, B., Sunarni, S., Rochmawati, R., Ratri, D. K., & Bhayangkara, A. N. (2025). Academic Service Quality, Student Satisfaction and Loyalty: A Study at Higher Education Legal Entities in Indonesia. TQM Journal, 37(5), 1364–1384. https://doi.org/10.1108/TQM-10-2023-0334

Supriyanto, A., Sumarsono, R. B., Sunandar, A., Rochmawati, Dami, Z. A., Ratri, D. K., & Ardian, N. L. (2024). Partnership Quality, Student’s Satisfaction, and Loyalty: A Study at Higher Education Legal Entities in Indonesia. Open Education Studies, 6(1). https://doi.org/10.1515/edu-2024-0035

Suyatno, Jumintono, Pambudi, D. I., Mardati, A., & Wantini. (2019). Strategy of Values Education in the Indonesian Education System. International Journal of Instruction, 12(1), 607–624. https://doi.org/10.29333/iji.2019.12139a

Toyon, M. A. S. (2021). Explanatory Sequential Design of Mixed Methods Research: Phases and Challenges. International Journal of Research in Business and Social Science, 10(5), 253–260. https://doi.org/10.20525/ijrbs.v10i5.1262

Virginia Koutroubas, & Michael Galanakis. (2022). Bandura’s Social Learning Theory and Its Importance in the Organizational Psychology Context. Journal of Psychology Research, 12(6), 315–322. https://doi.org/10.17265/2159-5542/2022.06.001

Wang, S., Cheah, J. H., Wong, C. Y., & Ramayah, T. (2024). Progress in Partial Least Squares Structural Equation Modeling Use in Logistics and Supply Chain Management in the Last Decade: A Structured Literature Review. International Journal of Physical Distribution and Logistics Management, 54(7–8), 673–704. https://doi.org/10.1108/IJPDLM-06-2023-0200

Wica, P. Y., & Marzuki, M. (2021). Character Education With Setara Daring Application in Non-Formal Education. JPI (Jurnal Pendidikan Indonesia), 10(4). https://doi.org/10.23887/jpi-undiksha.v10i4.30768


Dimensions, PlumX, and Google Scholar Metrics

10.33650/jumpa.v6i1.15510


Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Adibah, A.M Maqdum Biahmada, Rofiatul Hosna

Published By
Lembaga Penerbitan, Penelitian, dan Pengabdian kepada Masyarakat (LP3M) Universitas Nurul Jadid
Jl. PP. Nurul Jadid, Karanganyar Paiton Probolinggo Jawa Timur 67291, Indonesia

License
Creative Commons Attribution-NonCommercial-ShareAlike 4.0

© 2026 Jumpa: Jurnal Manajemen Pendidikan | Universitas Nurul Jadid